SHIPPING, RETURNS AND REFUNDS

1. SHIPPING

Orders are dispatched within 22-44 business days. The Seller is not liable for delays caused by international customs procedures.

2. RETURN POLICY

• Withdrawal Period: You have 14 days from delivery to initiate a return.

  
  

• Eligibility: Given the artisanal nature of our products, natural surface variations or characteristic metal textures described in Section 2 are not accepted as grounds for return. Returns or exchanges are only granted in cases of structural breakage that prevents use or documented shipping damage.

  
  

• Condition: Items must be returned unused, undamaged, and in their original packaging.

  
  

3. REFUND PROCESS

Approved refunds will be processed within 14 days to your original payment method. Please contact your bank for any processing delays on their end.

4. RETURN SHIPPING COSTS

For domestic returns (Turkey), shipping is covered by the Seller. For international returns, all shipping costs, customs duties, and taxes are the Buyer's responsibility.