Shipping, Returns and Refunds

We strive to provide you with the best shopping experience possible. Please read our Shipping, Returns, and Refunds Policy carefully to understand the terms and conditions for these processes.

Shipping Policy

Processing Time:

  • Orders are processed and shipped within 15 business days from the date of purchase.

Shipping Methods:

  • We offer standard and expedited shipping options based on your location.
  • Shipping costs and estimated delivery times are calculated at checkout.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.

International Shipping:

  • International shipping is available. Please note that customs duties and taxes may apply upon delivery and are the responsibility of the customer.


Returns Policy

Eligibility:

  • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

Timeframe:

  • You have 7 days from the date of delivery to initiate a return.

Return Process:

  1. Contact our customer service team at info@gerracollection.com to initiate the return process.
  2. Clearly state the reason for your return.
  3. You will receive instructions on how to return the item.

Refund:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.


Refunds Policy

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with a photo of the item and your order number. We will arrange for a replacement or refund.

Non-Refundable Items:

  • Certain items are non-refundable, including [list of non-refundable items].

Late or Missing Refunds:

  • If you haven't received your refund, please check your bank account first.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at info@gerracollection.com.


Contact Information

If you have any questions or concerns about our Shipping, Returns, and Refunds Policy, please contact us at info@gerracollection.com. We are here to assist you and ensure your satisfaction with our products and services.