Privacy Policy

All your personal information (name, username, email address, postal address, purchases, etc.) located in the Member Panel section of our store is strictly confidential and is not shared with third parties or organizations. It is used only for the purpose of maximizing your benefit from eurometall.com.tr. Your information is protected by the system where the product database is secured.

All the information you provided when registering can only be accessed and modified by you. It is not possible for anyone else to access and modify information about you.

Customer information in our store is protected from the eyes and interference of third parties. For this purpose, transactions are carried out within the 256 Bit SSL security area during the Order process. This is practically an encryption method that is impossible to break.

SSL is an international standard. There are two points to look for to understand that you are on a secure site when you enter the ordering process. One is a key or lock symbol at the bottom or top line of your web browser. For example, in Internet Explorer, this is a yellow-colored lock. In addition, the address of the page you are on changes at the beginning from http:// to https://. This indicates that you are in a secure area. Your order-related information is encrypted and protected. This information is used only in connection with the sales process and in the direction of the instructions you give. It is not shown or transferred to third parties.

Your orders may be canceled by the Bank or our Store Credit Card Security Unit if necessary, to ensure the security of your credit card, if they cannot reach the credit card holder from a registered phone number in their systems.

Information about the order cancellation is sent to the e-mail address registered in the membership of the order owner.

Your order must have the updated personal information in your bank and our system to obtain approval from the bank.

Only bank approval is required for credit card orders to ensure the security of our customers' credit cards. The approval process works as follows:

"The credit card security unit contacts our customers by reaching them from the fixed phone numbers in their records at the bank when necessary and obtains confirmation related to their orders, and informs us."

When the order confirmation from the bank arrives in our system, your order is prepared and delivered to the cargo.

In orders that cannot get approval for more than 2 days, the bank could not reach our customer from the fixed phone numbers registered in their system, and our customer needs to update their personal information in the bank.

We kindly ask you to contact your bank and update your personal information, and provide a fixed phone number where the bank's credit card security unit can reach you as soon as possible.

After updating your information, you can either wait for your order, or contact us at info@gerracollection.com for detailed information.

There is a possibility that the information in the emails may be seen by third parties. Gerra Collection cannot guarantee the security of the information transmitted in emails under any circumstances. In cases where it is necessary to report the credit card number, contact us at +90 532 260 65 41.